Background
I am a diplomed engineer in information technology, specialized in
configuration and change management. My profession is System Specialist
III and Configuration Manager.
My occupation until now was to support developers with methods and
tools during the development process, mainly in the fields of version
control, release management, requirement management, change management
and document management.
I have a very good knowledge of system management for client/server
architectures, networking, and UNIX/Windows administration.
Curriculum Vitae
Timeline |
| 1978-1982 |
Ecole primaire, 2108 Couvet |
| 1982-1987 |
Ecole secondaire, 2502 Biel/Bienne |
| 1987-1991 |
Ecole supérieure de commerce, 2000 Neuchâtel |
| 1991-1994 |
Faculté de droit et sciences économiques,
Uni-Neuchâtel |
| 1994-1995 |
Praktikumsjahr bei Tela AG, 4710 Balsthal |
| 1995-1998 |
Ingenieurschule HTL, 4702 Oensingen |
| 1999-2004 |
Rentenanstalt/Swiss Life, Zürich
- Systemspezialist III
- Software Configuration & Change Manager |
| 2004-2005 |
Job seeking and various freelance activities (Web-Editing, PC Support) |
| 2005-2005 |
Innopark, Winterthur, short-term contract Rework of Content Management System |
| 2005-2007 |
ETH Zürich, Departement “Informationstechnologie und Elektrotechnik”
IT System-Specialist/Software Engineering Head IT-Support |
| 2007-2009 |
CREDIT SUISSE, Zürich
System Architect & Engineer III, AVP |
|
Languages |
 mother tongue french
fluent in English, German and Italian
some Spanish
|
Professional Experience |
01.07.2007-today CREDIT SUISSE, Zürich, IT Private Banking
|
Teamlead “Operational & Tool Support” (1.11.2007-31.12.2008) Setup and management of the “Service Center Process Management” with 15 collaborators Helpdesk for CMMI Processes and Development Tools Service and Incident Management |
| 1st, 2nd and 3rd Level Support for Configuration Management (ClearCase) Contribution to the development of the CM process Trainer for CM and ClearCase |
01.07.2005-31.06.2007 ETH Zürich, D-ITET
|
Head IT-Support (1.1.2006-31.5.2006) Coordination with customers and first level support Support organization and dispatching |
|
Support employee Software management and deployment (Windows) Windows security management System engineering UNIX (Linux, Solaris) Management of Version Control Systems (subversion, cvs) |
01.03.2005-31.06.2005 Innopark, Winterthur
|
Rework of Content Management System |
01.02.1999-31.10.2003 Rentenanstalt/Swiss
Life, Zürich
|
System Specialist Unix/Windows NT
System administration of the technical infrastructure used
by development projects |
|
Development support
Product management and administration of various development
tools
(ClearCase, Kintana, LiveLink, SNiFF+, Purify, etc.) |
|
Head of the „Competence-Center
Software Configuration Management“
Setup and operation of this service center
End-user support, training, concepts, operation and management
of the tools
Consulting in the projects for the definition and implementation
of the development process |
|
System Specialist Unix/Windows NT
System administration of the technical infrastructure used
by development projects |
|
Fullfilled Trainings |
| CMMI Process Integrated |
| New Manager Program |
| |
| Kommunikationstraining |
| Gruppendynamik |
| Selbst- und Zeitmanagement |
| Mut zum Dialog und zur Konfliktbewältigung |
| Development Center |
| |
| ClearCase Basics & Metadaten |
| ClearCase & Multisite Administration |
| ClearCase UCM für Admin, Entwickler und Projektmanager |
| ClearCase Multisite Administration |
| TSAP (Technical Support Authorization Program) |
| ClearQuest Administration |
| |
| HP-UX Systemmanagement I, II & III |
| |
| Der Rational Unified Process (RUP) in der Praxis |
| Technology Chain Automation mit KINTANA |
| Vom Use Case zum Test Case |
| |
| SNiFF+ Basic, Advanced und Customizing Training |
| Test-Tools: WinRunner (Basic & Advanced) |
| Crystal Reports Auswertungen & Aufbaukurs |
| Microsoft Project 2000/98 |
| |
|
Skills |
Technical Skills
|
Solution Delivery Processes (CMMI)
Support and collaboration for the rollout of Maturity Level 2 and 3, especially in Configuration Management
|
|
Development Tools, Support and Maintenance
ClearCase, Subversion, RequisitePro, ClearQuest, Quality Center, Rational Software Modeler
|
|
Service and Help Desk Management according to ITIL with ticketing system (Remedy), support for processes
|
|
Clearcase
3500 users, 5 servers, NT and UNIX clients
3rd level support, training, user manuals, how-to's, Intranet
knowledge base
php, apache, phpbb,
html, dhtml, process
Administration, Contingency Planing, Upgrades, Updates
ms systems management
server, windows scripting host, perl, mailing
Unattended installation, configuration and availability
checks
perl/perltk, cgi,
windows nt registry, clearcase, shell scripting, apache
Consulting for automatic build process
ant, make, shared
views, release prozess, change management, reporting
Installation and management of ClearCase Multisite
tcp/ip, firewalls,
multisite, networking
Management and planing of the infrastructure
samba, nfs, diskaccess,
exceed, netapp filer, san, unix servers, backup
|
|
LiveLink
Administration NT Server/Oracle/MS Information Server
HTML-Customization, Intranet/Firewall Konfiguration
Projekte/Benutzer/Berechtigungen
Upgrade, Administration, Plug-Ins, Oracle
|
|
KINTANA
Custom Reporting with Crystal Reports
Scheduling of the reporting with Perl/Visual asic/Crystal
API
development of a standard Problem & Change Workflow
Automation of the full deployments of a big application
on UNIX/Oracle/Windows Terminal Server
Installation, Upgrade, DB maintenance, user support
|
|
Programming languages
perl, c, c++, java, eiffel, visual basic, unix tools (awk,
sed, etc.)
|
|
Operating systems
HP-UX, SUN-Solaris, Linux, Windows 98/NT/2000/XP
HP Open View |
|
Networking
Very good knowledge of all network components, protocols and
applications |
|
Other tools
JBuilder, Autoplan, SNiFF, Eclipse, Photoshop, Enterprise
Administrator, MS Visual Studio, Adobe Acrobat, LaTeX, MS
Office, Exchange Server |
Expertise
|
Governance/Standards for software development:
Change Management, Release Management, Configuration Management |
|
Automation of the problem and change
management process (KINTANA Create and Deliver) |
|
Rational Unified Process |
|
Knowledge and Document Management |
|
Project management |
|
Team management |
|
Formation of an apprentice |
|
Other things |
|
Internet training for the people at
school time |
|
development of Internet sites for some
firms and administrations |
|
Set up and maintenance of the IT infrastructure
in the school of engineering during school time |
|
President of the "Billard Club
Biel" 1986-1998 |
|
Sergeant in the Swiss Army, Head of
material stock |
|
|